Frequently Asked Questions
What if my bitch comes into season whilst with you?
We do ask you to be vigilant and try not to bring your dog into Happi Days when in season but if it does happen then we will separate them from the dogs to avoid them being pestered by the boys. We will phone you to have them picked up as soon as possible. If this will be the end of day they will be carefully cared for until they can be collected.
Do you use Muzzles or cages?
Your dogs will not be muzzled or caged ever as we only enrol friendly dogs and we have an open plan environment. We have a couple of dogs which their owners bring along their muzzles due to the fact that they eat things they shouldn’t sadly. The centre also has a few dog cages (crates), which can be provided for puppies at owners request for nap times.
What happens if our dog needs veterinary help?
We are directly linked with the Ryder Davies Clinic in Rendlesham. Any veterinary emergencies will be dealt with by them. We also always record details of your usual vet to contact if necessary and take there, along with your own details to contact in case of an injury or illness. It will be at our discretion as to whether your pet has an emergency problem and any vet bills incurred will be at your expense. We will always try to keep you informed of any such issue.
Won’t the dogs fight?
We are often asked whether the dogs fight and the very short answer is that we wouldn’t be in business if they did. We are incredibly careful about which dogs we can accept, we monitor dogs at play and calm any over excitement. We also eliminate any potential causes of tension by feeding separately and only having communal toys. The more often that dogs come the more bonds that are formed because they are very pleased to see each other. We see many special greetings and friendships between dogs that are particularly close.
What if I need to pick my dog up early?
We have flexible drop-off and pick-up times, so you dog can stay with us for as long or as short as you like. Our new BRONZE day-care package allows up to 3 hours of play time for a reduced rate, as long as you let us know when you book or drop your dog off.
What if my dog is grumpy over toys or treats?
We don’t mind if your dog is not good at sharing toys, beds, food or cuddles. A number of the dogs initially start out as generally sociable but not good at sharing particularly toys. We combat this by having one area specifically designed for these dogs. The main play areas have so many toys that there’s enough for everyone. The dogs usually get better and better at sharing the longer they come! Also we find many dogs with grumpiness issues at home or with their owner often do not display them when they are at Happi Days as they are in a neutral environment without their human pack. If you would like to ascertain whether we can accept your dog then please feel free to ask for an assessment. We have twenty three dogs owned by staff, from Cookie (Chihuahua X) to Shadow (Northern Inuit). Our staff dogs are used to all different temperament and sized dogs. We utilise the sociability of our staff dogs to analyse whether new members will be safe with existing creche dogs.
What sizes and breeds of dogs do you take?
We take all sizes and breeds of dogs. We have a play group for Stanley the Papillon, Tilly and Peanut the Daschunds and Cookie and dash the mini Chihuahua crosses. Another one for Sita our great dane, Aston the super big Doberman and Polly our Newfoundland. When at play the size is of importance. However, when everyone is relaxed and quite they are allowed to meet and greet with the different sized dogs so that all the dogs are socialised with different types of breeds. We also tend to find there are a bulk of middle sized dogs that can play with any sized dogs, such as the spaniels and Labradors as they are a good middle size! All breeds must pass our temperament test and be sociable with the others no matter what size.
What age can my puppy start?
Your puppy can start as soon as all his or her vaccinations, including kennel cough have been completed. He or she must be de-wormed and de-flead also. We can take puppies of all sizes and if we are honest the younger they start the better as this will be less of a surprise as they won’t have long left their litter and it will be very natural progression to be around other dogs. Puppies socialise only with dogs that enjoy the company of puppies. You can see from our gallery that the adult dogs enjoy having the puppies around. Your puppy will grow up sociable and used to being around other dogs and will be more confident when other dogs approach out on walks